Refund policy
Last Updated: July 20, 2026
At Lnwldc, we are committed to providing customers with a reliable and transparent shopping experience.
If your purchase does not meet your expectations, our customer support team will assist you according to the terms outlined in this Return & Refund Policy.
This policy explains our return eligibility, return process, return shipping responsibilities, refund procedures, and customer support information.
This policy applies to purchases made through:
1. 30-Day Return Window
We accept return requests within 30 days after delivery confirmation according to the carrier tracking information.
To be eligible for a return, items must meet the following requirements:
- Unworn and unused
- In the same condition as received
- With all original tags attached
- In original packaging
- Accompanied by valid proof of purchase, such as your order number
Items that do not meet these requirements will generally not be accepted for return.
2. How to Request a Return
To request a return, please contact our customer support team:
Email:
hello@lnwldc.com
Please include:
- Order number
- Email address used during checkout
- Reason for the return request
- Photos or additional information if the item is damaged, defective, or incorrect
After reviewing your request, our customer support team will provide return approval and detailed return instructions.
Please do not send items back before receiving return authorization.
Returns sent without prior authorization may not be accepted or may experience delays in processing.
3. Return Shipping Method
Approved returns must be shipped according to the return instructions provided by our customer support team.
Customers are encouraged to use a trackable shipping method and keep return tracking information until the refund process has been completed.
4. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
Customer Responsibility
Customers are responsible for return shipping costs for standard returns, including:
- Change of mind
- Incorrect size selection
- Color preference changes
- Style preference changes
- No longer wanting the item
Lnwldc Responsibility
Lnwldc will cover return shipping costs or provide a suitable solution when:
- The item received is defective
- The item arrives damaged
- The wrong product was shipped
5. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive a damaged, defective, or incorrect item, please contact us as soon as reasonably possible after delivery so we can assist you.
Please provide:
- Order number
- Clear photos of the item
- Photos of packaging when applicable
- Description of the issue
After reviewing your request, we may provide one of the following solutions:
- Replacement
- Refund
- Other appropriate resolution
6. Non-Returnable Items
The following items are not eligible for return:
- Items clearly marked as Final Sale or non-returnable before purchase
- Gift cards
- Customized or personalized products
- Items that have been worn, washed, altered, damaged, or returned without original tags or packaging
Any return restrictions will be clearly displayed on the product page before purchase.
7. Exchanges
We do not guarantee direct exchanges for every product.
If you need a different size, color, or style, please contact our customer support team.
When possible, we will assist with available options.
Customers may return eligible items according to this policy and place a new order for another item.
For defective, damaged, or incorrect items, please contact us before taking further action.
8. Refund Process
Once your returned item has been received, we will inspect it to confirm that it meets the return requirements outlined in this policy.
If your return is approved, your refund will be issued to the original payment method within:
3–7 business days
after the return has been processed.
Please note that your bank, credit card company, or payment provider may require additional processing time before the refunded amount appears in your account.
Refund requests may not be approved if returned items do not meet the eligibility requirements stated in this policy.
9. Original Shipping Charges
Original shipping charges paid during checkout are generally non-refundable.
Shipping charges may be refunded when the return is caused by an error made by Lnwldc, including:
- Defective products
- Damaged products
- Incorrect products received
10. International Returns
For international orders, customers may be responsible for return shipping costs and any applicable customs fees, duties, or taxes unless the return is caused by an error made by Lnwldc.
11. Restocking Fees
Lnwldc does not charge restocking fees for eligible returns.
12. Order Cancellation Policy
Customers may request order cancellation within 24 hours after purchase, provided that the order has not entered fulfillment processing.
Once an order has been processed or shipped, cancellation requests may no longer be accepted.
After receiving the order, customers may request a return according to this Return & Refund Policy.
13. Return Address
To ensure your return is processed correctly, please contact our customer support team before sending any items.
After approval, we will provide the appropriate return address and return instructions.
Please do not send returns to any address without prior authorization from our support team.
This helps ensure your return is received and processed correctly.
14. Contact Information
Our customer support team is available to assist customers with returns, refunds, exchanges, and order-related questions.
Brand Name:
Lnwldc
Website:
https://www.lnwldc.com
Email:
hello@lnwldc.com
Customer Support Phone:
+1 626-644-0246
Contact Address:
3000 Orange Center Blvd
Orlando, FL 32805
United States
Support Hours:
Monday – Saturday
9:00 AM – 6:00 PM ET
Sunday
Closed
We aim to respond to customer inquiries within 24–48 business hours.
Lnwldc is committed to handling every return request fairly, transparently, and in accordance with this policy.
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